Mercedes-Benz car rentals in Idaho Falls

I had only made the reservation for my car late the night before. It was ready at 7 AM for me to pick up. The vehicle was clean and very comfortable. I delivered the car at the end of the day to another location. The employee there was ready to receive the car with no hangups. It was all a very pleasant experience.

They charged me DOUBLE what was quoted

The vehicle was dirty. Chocolate melted on the drivers seat. Sunflower seeds in a bag in center console and stuff in the floor on passenger side

Great friendly service with a good car,

Needed to upgrade car to all wheel drive with snow tires due to expected snow storm. Call location in Idaho Falls but ended up in call center in California. Agent said he couldn’t handle and to call the Idaho Falls location, the same number and same options that had ended up with him. I pointed out the idiocy of this, because he was incapable of handling. I asked for a manager and for a direct line to Idaho Falls Enterprise. She gave me a number and when I tried it, it was the Idaho Falls Airport Authority. So I tried again the Idaho Falls Enterprise number and this time ended up in Atlanta. This agent said pretty much the same thing, and I asked why he couldn’t handle the upgrade from Atlanta. He finally did so assuring me, it would be a Nissan Rouge with snow tires. So, I arrive in Idaho Falls, and there is a long slow line. When it’s finally my turn, I have to wait because Enterprise has to get a vehicle from National for me—a Jeep. While this is a change, it’s fine. However, it does not have snow tires, because Enterprise does not rent any vehicles with snow tires. It was $104 for less than 1 day. Given my experience with Enterprise’s customer service and bad information and a vehicle without the promised snow tires, I will likely not deal with Enterprise again.

The pick up experience was quick and easy. The car that I received wasn’t as clean as I was expecting. There was dirt and mud on the floors. The dash board made a very loud rattling noise. I tried to call enterprise the next day to ask for a different vehicle, as I was about to drifted 4 hours to another city, but they were only open 0900-1200. Overall, this was a very mediocre experience and I don’t think I’ll book with enterprise again.