Jeep car rentals in Frederick

They were not at the central Houston (IAH) rental car area. They would not come pick us up at the airport before we sent them A LOT of information that is normally asked for when you check in to pick up a rental car. They said that we should call their driver to come pick us up. They made it very difficult to rent the car--so much so that we abandoned the rental and went over to another company on the spot. TOO MANY RED FLAGS. Will never, ever rent from them again. And you shouldn't either.

Great fast experience

The next bus shuttle was in an accident with us in it on the way to the rental company and they were not apologetic for us having been in there accident. Then the rental car was very very damaged. They also required a $1468. Insurance premium on top of the rental fee even though what my credit card insurance would cover it. This fee was not disclosed at time of booking.

Very bad. No open and closing hours details of pickup location in email.

Good Car

I enjoyed the simplicity from booking to getting to the location and the ease of the pick up and drop off of the vehicle.

They don’t even have a car available for me.

We paid for the rental and when we went to pick it up, there was Nothing for us. RIDICULOUS!! We Had to pay first and it still wasn't there! Worst experience ever!

My rental was cancelled on the day of pick up. Apparently the website was wrong and should not have offered the rental I chose as it was never available. The rental was not cancelled until the day of pick up despite knowing well before hand. While it clearly was unimportant to the sales associate that called me to tell me, it ruined a trip to move my twins into college that I had planned to use the van I rented to make the long trip easier on everyone. I have never been so disappointed, so rudely dismissed by the sales associate I spoke with and so disappointed in a company. It made me acutely aware that Hertz doesn't care about the customer. They care only about money and when I asked to speak to a supervisor the sales associate said I could ask but no one would ever call me back. Awful experience!