Lexus car rentals in Fayetteville

I paid for auto insurance that Hertz said they do not accept. I called in to cancel the insurance and have not received my refund. If car rental businesses do not accept the online insurance, why is it offered? This is very bad bud advertisement as far as offering a service that is not recognized.

It took too much time to check me, finish the contract process, and get me the car. Poor The contract said the gas tank was full, but it was only three-quarters full. On the car inspection report it did not indicate a chip in the windshield. I had to go back to the office after I was already in the car and ready to leave to point this out.

When I arrived at Hertz in Fayetteville, the agent said he was trying to reach me to let me know they did not have a full sized car the class I rented. Yet, I had received not received a call, text nor email. This happens frequently and I was not upset the particular class was not available. What was upsetting was my rate was for $217 without telling me he changed the rate to $247 and added an additional $10 upgrade fee. He then pulled out an economy SUV when he had a midsized SUV in the lot. When I got in the car it smelled like smoke and had 3/4 tank of gas. I went back in and he added notes regarding the gas and smell. I called the 800 number several times regarding these issues. I got bounced around and never received callbacks from supervisors. I have to thank the drop off location in Fredericksburg, VA. They were professional and personable. They fixed the billing to the best of their abilities. Overall my experience sucked. But, the drop off location saved the day.

There was a long line of customers waiting to pick up their rentals. The counter had two people working with only two cleaning. There were six people ahead of me and they were bringing keys to one vehicle every 45 minutes. After waiting over two hours, I canceled my reservation and booked with Enterprise. In two minutes, I walked out of there with a really nice vehicle. The military guys still waiting couldn’t change their reservations. Oh—and there was some knucklehead at the counter complaining about the vehicle he DID get. It was a nightmare.

Vehicle was not properly cleaned.