Ford car rentals in Colorado Springs

I had to wait over an hour for the only person working the rental desk at the hotel to show up. I kept calling and he said 10 more minutes and I will be there.

They took forever!!!! I have never booked with them because of the line I see everytime I get into LA but I just happened to land at 1am and thought it wouldn't be busy but we had to wait 2 hours for a car... ridiculous.

Reserved a certain vehicle and when I went there they didn't have any available and had to cancel my reservation.

Thanks, Chad

Everything was good. Quick checkout and checkin

I received a message the morning I was picking up the van that the van I reserved was not available. No effort was made to locate one for me from another location, as far as I know. The remaining cars were terrible matches for my needs. I was told to reserve a car via costco to reduce the cost of the substitute vehicle; no effort was made to assist. Fiasco start to finish-- I ended up with no rental at all. I would recommend NOT Enterprise.

no cars available. they even asked us to come back several times, but no cars. they should not have accepted our reservation.

After being switched to 4 different cars, we finally got one albeit 3 hours later than promised. Car was dirty inside and out; particularly the glass and windshield. The dirty glass inside and out made it unsafe to drive until I cleaned it. The car had 40,000 miles on it, and the worn out windshield wipers made the situation worse. Car was reliable. The Enterprise website and office phone message state how much care they put into cleanliness ... they really dont.

There were no available cars.

Amazing customer service.

Pick up was difficult, my credit cards had been hacked. I destroyed them, the clerk gave me a hard time because of this. I explained to her that it would not be an issue and would gladly call my credit card company. She ran the new card and Surprise there was no problem. They did give me an upgrade which was very nice. No need for the drama.

1,We had booked convertible car and last minute they call to say they don’t have it. In fact, they had us call another Avis (at the airport) because they said they would have it. We called that Avis. They said they "never" get convertible cars. So we had to go back to the other Avis, which is when they offered up this Suburban. 2. Our first car drop was in town and when they change the car the return was in airport and I had to pay taxi to take me back to town 3. the car was dirty and not a full tank of gas 4. the car had so many damages that basically range from side damage and effects on the cars function, like cruise control and distance function were broken which was pretty dangerous for the highway 5. Car had almost 50k on it and very risky to drive - the drop off location said this car should NEVER had been rented to us for the distance we rented it to drive (from Colorado Springs to Amarillo). We will also be calling Avis to complain about this and have photos which show all the above mentioned issues. I will not be trusting or renting from them again.

Pickup and drop off were easy. Dropped off twenty minutes late due to bad traffic and they charged me for a whole extra day.

Never got a car. Waste of time!!

Car smelled like it might have been smoked in… had some outside repairs obviously. Not the best shape but sufficient.

Definitely was a friendly staff member who helped with car. What I did not like and this is on the company was that my 23 year old son was not allowed (due to computer flagging him as underage) to be a registered driver. That is ridiculous. He has a clean license, and to be then told the minimum age to drive the rental is 25. Unfortunately if this is the rule I will not be able to rent from Hertz/Dollar again.

Rented a car two separate times for this trip. This location was the smoothest car rental experience I've ever had. I rented from them the second time because of how good the experience was the first time. Consistently good service. Courteous staff, and quick checkout/return.