Mercedes-Benz car rentals in Bradenton

When I'm told I have a reservation my assumption is there will be a car waiting when I arrive. Instead, when I arrived to pick up my reserved car I was told that none were available. This is backwards! If no cars are available then do not accept the reservation! Then I was told by another branch that no cars were available only to call back later in the day and find there actually were cars available.

Desk clerks were great coming and going

I think the Enterprise office off the airport on Hwy 41 is a first class operation.

very easy experiance

I cancelled my order but was still charged. Beware!!!

When I got there I was told the car I reserved wasn't available and that I had to pay for an upgrade. Doesn't seem fair if it allowed me to reserve that size, why do I have to pay extra because you didn't have it available? When we were inspecting the car, the man turned the car on to start it and then said I was all set to go. I got in the car and drove off. 5 minutes later I get a call that he still had the keys and the car I was driving had no keys in it. The whole process was super rushed and this just proves that. I luckily didn't stop the car from the time I got it and was able to drive back. I get the keys and when I get to my next destination, I realize the car says the key fob battery is low and 0%. I call back to let them know this and the guy tells me to go buy one myself at Publix. I go there and they don't sell that battery so then I go to Target. When I talked to the guy he said it should be $5 only but ended up being $10. Not sure why I should have had to pay for that either. Overall experience just felt rushed and not great customer service.

They did not have a vehicle for me and the great part was, they called me ahead of time to let me know. Additionally, they could not tell me when they would have a car for me. The bad part was that a half a day went by and they were not able to confirm a vehicle for me so I had to make another reservation with someone else. When they called me back to tell me it was still going to be several hours, I advised them to cancel my reservation as I found another rental. The really bad news is I received an email indicating they were going to charge me $50 for no show! Now I have to spend time wading through their customer service to try to resolve this. Initial call to their customer service indicates it would be 30 minutes for a call back. Will see how it goes!

Did not have economy car when went to pickup. Tried to give us a Ford 150 pickup. Only car they had. Waited about 30 minutes, another car arrived. Drop off said they provided shuttle service to Miami pier. Arrived at 1:20, no receipt given for car return and they called shuttle driver and he said done for day. Had to find own way to pier.

I reserved a van and received a call the day before pickup that one was not available . An alternative vehicle an SUV was offered. Unfortunately that’s the best they could do. The SUV was clean and well equipped .