Rooms Make yourself at home in one of the 10 air-conditioned rooms featuring LCD televisions. Satellite television is provided for your entertainment. Bathrooms have showers and complimentary toiletries. Business}, Other Amenities Free self parking is available onsite. Property Location With a stay at Hope Hotel in Masai, you'll be within a 15-minute drive of Johor Bahru City Square and KSL City Mall. This hotel is 8.7 mi (14 km) from Johor Bahru Customs, Immigration, and Quarantine Complex and 14.1 mi (22.8 km) from Singapore Zoo. Check-In Checkin starts at 2:00 PM Checkin end at 9:00 PM The minimum age of Checkin 18 Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, mobile payments, and cash Safety features at this property include a first aid kit Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. Check-Out Checkout is done at 12:00 PM Pets Pets not allowed Service animals not allowed General instructions No elevators Essential workers only - NO Property is cleaned with disinfectant Staff wears personal protective equipment Guests are provided with free hand sanitizer Social distancing measures are in place Contactless check-in is available Property follows regional sanitization guidelines Safe & Clean (Malaysia) Property confirms they are implementing enhanced cleaning measures Staff temperature checks are conducted regularly Temperature checks are available to guests Commonly-touched surfaces are cleaned with disinfectant Property confirms they are implementing guest safety measures Contactless check-out is available Electrostatic spray is used for disinfection Masks are compulsory at the property Reservation might be required for some facilities onsite Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in