Hotel Poem

Health and safety

• Daily housekeeping
• Contactless check-in/check-out
• Face masks for guests available
• Physical distancing in dining areas
• Physical distancing rules
• Property is cleaned by professional cleaning companies
• Process in place to check health of guests
• CCTV in common areas
• CCTV outside property
• Hand sanitizer in guest accommodation and key areas
• Screens or physical barriers placed between staff and guests in appropriate areas
• Use of cleaning chemicals that are effective against coronavirus
• 24-hour security
• Guest accommodation is disinfected between stays
• Guest accommodation sealed after cleaning
• All plates, cutlery, glasses and other tableware have been sanitized
• Delivered food is securely covered
• Guests can opt-out of accommodation cleaning
• Staff follow all safety protocols as directed by local authorities
• First-aid kit
• Carbon monoxide detector
• Thermometers for guests provided by property
• Cleaning products

General

• Family rooms
• Garden view
• Hardwood or parquet floors
• Inner courtyard view
• Lockers
• Newspapers
• Storage available
• Quiet street view
• Sea view
• Seating area
• Slippers
• Sofa
• Soundproof rooms
• Soundproofing
• Telephone
• City view

Basics

• Wi-Fi available in all areas
• Internet
• Fire extinguisher
• Free toiletries
• Smoke alarms
• Heating
• Air-conditioned
• Free Wi-Fi
• Linens
• Towels
• Shampoo
• Adapter
• Body soap
• Trash cans
• Conditioner

Services and conveniences

• Car rental
• Wake-up service
• Concierge service
• Currency exchange on-site
• Room service
• Tour desk
• Key card access
• Express check-out
• Private check-in/check-out
• 24hr front desk
• Ticket service
• Safety deposit box
• Bottle of water

Accessibility and suitability

• Entire unit located on ground floor
• Multi-lingual staff
• Hypoallergenic pillow
• No smoking
• Non-feather pillow
• Designated smoking area
• Pets allowed on request. Charges may apply.
• Increased accessibility
• Elevator
• Accessible by elevator
• Upper floors accessible by elevator
• Upper floors accessible by stairs

Dining

• Wine glasses
• Electric kettle
• Grocery deliveries
• Fruits
• Breakfast included
• Special diet menus (on request)
• Food can be delivered to guest accommodation
• Minibar
• Snack bar
• Breakfast in the room
• Tea/coffee maker
• Refrigerator

Bathroom

• Hairdryer
• Bathrobe
• Private bathroom
• Shower
• Shower cap
• Bathtub
• Spa bath
• Toilet
• Toilet paper
• Toothbrush
• Walk-in shower

Media and entertainment

• Flat-screen TV
• Cable or satellite TV
• Library
• Shared lounge/TV area
• TV

Family friendly

• Babysitting or child care
• Books, DVDs, music for children
• Kid-friendly buffet
• Complimentary breakfast
• Children's television networks

Outdoor

• Outdoor furniture
• Garden
• Terrace/Patio
• Balcony

Laundry

• Ironing service
• Laundry facilities
• Laundry service
• Iron and ironing board

Bedroom

• Socket near the bed
• Sofa bed
• Clothes rack
• Wardrobe or closet

Parking and transportation

• Parking
• Airport shuttle (surcharge)
• Shuttle service (additional charge)

Workspace

• Fax/photocopying
• Laptop safe

Pool and spa

• Hot tub

Things to do

• Cooking classes