All reviews
Our room was gorgeous.
I thought housekeeping could be better.
I know this hotel from before the renovations, and I have to say that it was run-down back then and the new renovations have been done very well! The hotel still retains its Madrid charm with better services. This hotel is set to become a benchmark in the Spanish capital! I plan to stay here on my next trips to Madrid again. Bravo!
One small detail that could easily be improved: when I walked past many of the staff, I could hear them talking about their lives, their plans, what they had done over the weekend... I heard this several times, and it's something that could easily be avoided.
The location is good, near most attractions. room clean and tidy. Room service and laundry are on time.
The check-in queue was long; it took more than 30 minutes. The breakfast buffet was a big mess, with a lack of variety in food and unclean cutlery. Also, some staff have an arrogant attitude.
Beautiful building with outstanding architecture. Comfortable rooms and excellent facilities.
Nothing
Very close to museums. Well maintained property.
Everything but the staff is superb
Staff, Location and Architecture! Honestly everything about this hotel is perfect! Exceptional architecture, decor, and furniture! The staff is incredible, so warming and cooperative, they didn’t let anything slip away regards our requests, so grateful for them!
Nothing.
Very nice & elegant hotel, all the rooms were elegantly remodeled. It has a beautiful atrium. The location is awesome. Very comfortable beds.
Service was a bit slow.
room
loud music at the bar/lounge
