All reviews
There was an excellent choice at the breakfast bar.The location is very quiet, a little away from the the city centre, which was what we wanted. The staff were extremely helpful.
My stay at this hotel was very frustrating. The first room I was given was extremely dirty, old, and badly maintained. I had to wait over an hour and move rooms twice before a clean one was finally found. During that time, I wasn’t even offered a complimentary coffee or water. After I left, the hotel double charged my credit card. While the duplicate charge was refunded, I received €21 less due to...Read more
Location
The room was not properly cleaned!
The location of the hotel is great - right next to a beer garden/park. The food & drinks in the garden were just great and keenly priced, also a restaurant there that you could book in advance for breakfast/brunch. We had a room overlooking the zoo which was lovely. Bed was super comfy.
Overpriced for the room - it wasn't super luxurious and my husband stays in Berlin for work and was disappointed with the value for money. We opted out of breakfast due to the price and had some great experiences outside the hotel. Also we had to ask 3 times for the coffee machine to be mended/replaced - it didn't work dispensing warm rather than hot water.
Cool buildings
Room was so hot was unbearable got sick
The staff are excellent. From reservations and concierge to bar & restaurant staff - all so welcoming, efficient and professional. Top class service. The rooms are extremely clean and comfortable. The breakfasts are amazing, the food was delicious.
Nothing
This was a really lovely hotel in a quiet leafy suburb of Berlin, the facilities are modern and classy, a lot of thought into the design and look of the whole place, which works. There is the Spanish embassy next door so it did feel very safe in this area as well. A few minutes walk is a fantastic park with bars and food stations with a great atmosphere whatever time you go. There is also a restau...
The coffee/tea machine was very basic and with a large fridge in the room it is disappointing that no fresh milk was available. For the nightly cost the room was a bit small.Read more
Location
Kept me waiting at the bar Angry staff Unfriendly Badly designed room Air-conditioning never worked. Absolutely atrocious. Super expensive and not really 5 star. I liked Lucas, Mattias,Eric, Jana, Barman Jan, Philip, Jana...they really tried. No tea making facilities Very awkward room design. Every room had bathroom sinks so shallow it was impossible to wash without turning your entire room into a...Read more
Lovely location Great staff
I gave them another chance after my first stay was so bad. Although Jan accommodated me, I was still pretty unimpressed with Berlin SO. Rooms are poorly designed. Fors the interior designer. It's just so bad. So so bad. Wardrobe light on constantly affecting a good night's sleep. Having to constantly ask for tra making facilities when they know I don't drink coffee. The bath panel.fellmon my foot ...Read more
Location by the Tiergarten and Zoo was great, right in the city but with a quiet relaxing feel away from traffic. Bar and terrace very comfortable & staff very friendly and helpful. Convenient for the Berlin 1/2 marathon start. Spa very relaxing. Good restaurant too. Private balcony with view over the zoo was nice to sit out on in the sun. Staff did us a lunch box and coffee for race morning break...
Some of the room controls (external shutters) had a mind of their own.Read more
