All reviews
The staff are excellent. From reservations and concierge to bar & restaurant staff - all so welcoming, efficient and professional. Top class service. The rooms are extremely clean and comfortable. The breakfasts are amazing, the food was delicious.
Nothing
This was a really lovely hotel in a quiet leafy suburb of Berlin, the facilities are modern and classy, a lot of thought into the design and look of the whole place, which works. There is the Spanish embassy next door so it did feel very safe in this area as well. A few minutes walk is a fantastic park with bars and food stations with a great atmosphere whatever time you go. There is also a restau...
The coffee/tea machine was very basic and with a large fridge in the room it is disappointing that no fresh milk was available. For the nightly cost the room was a bit small.Read more
Location
Kept me waiting at the bar Angry staff Unfriendly Badly designed room Air-conditioning never worked. Absolutely atrocious. Super expensive and not really 5 star. I liked Lucas, Mattias,Eric, Jana, Barman Jan, Philip, Jana...they really tried. No tea making facilities Very awkward room design. Every room had bathroom sinks so shallow it was impossible to wash without turning your entire room into a...Read more
Lovely location Great staff
I gave them another chance after my first stay was so bad. Although Jan accommodated me, I was still pretty unimpressed with Berlin SO. Rooms are poorly designed. Fors the interior designer. It's just so bad. So so bad. Wardrobe light on constantly affecting a good night's sleep. Having to constantly ask for tra making facilities when they know I don't drink coffee. The bath panel.fellmon my foot ...Read more
Location by the Tiergarten and Zoo was great, right in the city but with a quiet relaxing feel away from traffic. Bar and terrace very comfortable & staff very friendly and helpful. Convenient for the Berlin 1/2 marathon start. Spa very relaxing. Good restaurant too. Private balcony with view over the zoo was nice to sit out on in the sun. Staff did us a lunch box and coffee for race morning break...
Some of the room controls (external shutters) had a mind of their own.Read more
Great location, perfect design, friendly staff, good breakfast and nice bar area, including terrace.
We wanted to rent two bicycles from 19:00 to 22:00 and would have been charged for a full day. I strongly recommend that you change this silly rule and introduce a reduced price for an evening rent or allow clients renting after 18:00 to keep the bicycles the following day.
Just a gorgeous boutique hotel, public area and bars restaurant decor is fabulous. Rooms are really stunning, well appointed and fabulously light and airy. The staff team is beyond helpful from even before step inside the property. Immaculate, polite and just a wonderful experience.
N/A
Highly recommend it for a city stay? Within the park, yet within reach of everything. Great food and bar and a sauna and pool. For everyone with kids you can directly enter the zoo from the hotel. Staff was super service oriented we had a perfect stay. I highly recommend it!
Liked everything
I had a fantastic stay at this hotel! The atmosphere was elegant yet welcoming, and the rooms were beautifully designed. What truly stood out, was the exceptional service. The staff went above and beyond to ensure a comfortable and memorable experience. From the warm welcome at check-in to the attentive service throughout my stay, I felt genuinely cared for.
The only minor downside was that the rooms were a little bit aged, but overall, my experience was outstanding. I would highly recommend this hotel and look forward to returning!
The staff, the lobby, the breakfast
The furnitures in the room are of very bad quality. Lot of them were damaged. The floor included. There is no ‘view’ from our room as it was mentioned except if you step outside in the patio, you can have a partial view of the zoo.
