I rented a premium car (Passat, Altima, etc) and got the counter to hear "sorry they never brought us your car". They tried to pawn some Kia's, etc but ended up giving me a RAM truck. Truck was nice & clean but after 2 miles down the road on freeway the check engine light came on and cutoff while going 55 on freeway. I started it back up and soon cutoff again once over 50MPH. Please mind you this is a 2-ton truck with very little control when engine dies (power brakes/steering). I called the local rental co and the suggested I take it to airport since I was so close and could take side roads under 50MPH. Airport Avis was very rude and said the company I rented from was a "franchise" and we are "corporate" and that I needed to drive it back to them for the exchange. I spoke to a manager and made it clear the engine died twice on I270 over 50MPH but they could care less. I took back roads back to the local Avis but they didn't have a clean ready car. They were kind and setup a Ford Edge for me to go back to airport to exchange. Car wasn't cleaned but she knew I needed a car to get back to the wide assortment of option at Avis Columbus Airport. Finally got my "premium" Chevy Malibu at Avis airport and went on my way. 2 days later I get an alert via phone of a $106 charge for the 1-day rental of the dirty Ford Edge. I called Avis and spent 2 hours telling them the story. They finally refunded me after I threated to call my CC company and dispute. I've rented 100's of cars in my life and never had such a poor experience such as this.