Car Rentals Wallace, North Carolina

I asked for fuel prepay and was told they do not offer that. Seemed like the staff just didn’t want to or didn’t know how to deal with it. Ended up not being able to fill up before drop off and had to pay the $9+ per gallon. Not happy. Otherwise was like any other rental car experience.

Recieved the car on less than quarter if a tank of gas. Was told to just fill it up close. “As long as its close you SHOULD be good.” I was concerned of getting penalized for returning the car with less gas and getting extra fees incurred. Car was minimally cleaned, face mask still in the sunvisor from previous renter and used tissues under the seats with trash in the trunk

I didn’t like the unknown. I was not told about the additional 300 dollar hold to my card. That was a surprise when I went to take care of other business. When I returned my the vehicle. I was also charged an additional fee for liability insurance that I declined. The airport representative couldn’t explain to me why I was charged. I held on the phone for over 25 minutes to speak with someone to with the matter. It was not good.

Quick check in and check out. The car was really clean too.

Rent the car but needed to cancel. My son is deployed and they keep changing his return home. I rented a car but due to his change of plans I needed to cancel. I’ve been talking to representative after representative and no one will give me my money back. So the company sucks for assisting military families.

When I arrived at the airport they informed me that since I was 2 hours overdue that they gave my car away. All cars were rented and I was stranded. Pretty much the worst experience I have had with a car rental company. I now need a refund.

Picking up the car was the easiest experience I've ever had. Man at the counter had me in the car ready to go in less than 5 minutes. I always hate picking up rental cars because they hassle you over everything, but not here. After a long day of travel nothing was more appreciated than being in my rental car that quickly and easily.