Car rentals in Serra Mesa, San Diego

Was a last minute trip so everything worked out well considering short notice. Team were really helpful and supportive and the blonde girl (forgot her name), was amazing.

I booked the reservation for Balboa Avenue instead of the airport location, and they refused to transfer the quote over and honor it. They wanted to charge me twice as much. So I went to Budget instead which I was able to book through Expedia.

Car was very dirty inside. I used cleaning wipes that turned black after wiping off the steering wheel. Sticky stuff on the control knobs on dashboard. Turned on air vents and smelled like cigarette smoke, which I did not catch until I had left the rental location. No windshield wiper fluid. I dropped it off at enterprise and told them, to be disregarded and now they are charing me for the smoke smell which made me sick on the drive and was not from me. WORST rental I have had.

Dont be rude to your customers.

Everything went smoothly, to be back one day!

They upgraded me to a very big ford exhibition ! I didn’t want a bigger one and said I was concerned about gas mileage and price if gas! Was told it was. 6 cylinder and should get good mileage! Then car was dead and worker had to jump it and said it would be fine if I drove it at least 10 minutes. And.. told me it only had 1/4 tank of gas, so I could return it that way. It actually had 1/8 tank of gas and we drove it 25 min, put in $76 worth of gas and took it home to load it up for our trip, then car was dead again!!! Had to call tow truck , car was jumped again and set up to drive to airport to get new car! Had to wait switch over stuff and got new economy car. Didn’t get off to our trip till 5pm! Drive to Arizona. The next morning we see return time is still 11am, the original time I picked up first car! Try to call MANY people at budget to get it extended to 5 pm so we can go on our would be hiking trip and have car for 24 hours. Was told we would be charged an extra 278!! That we could fight the charges later!! So… to avoid this ridiculous amount we take car back by 11. But now we have to pay 45 for Uber to get home. If we had it till 5 we would have gas a free ride home! So… I paid 76 in gas for a car I didn’t drive and an extra 45 for a ride I had to pay for because I couldn’t keep the car 24 hours!! And I didn’t get to hike at sodona! I feel budget owes me $126 and reimburse 120 for the car!! Not happy

Canceled literally 1 hour before pick up talking about ther is no cars.

Kayak said it would cost me 200$ And that I had nothing to pay online. And once at the car rental place… the total price was 450$. Not exactly the same.

They did not have the car we reserved. It took nearly 2 hours to have all of our plans rearranged and get into a vehicle. There was only one employee and he did not have their power to fix the problem. It was extremely frustrating. He was respectful and kind and I tried to be as well, but it still was a very frustrating beginning to our vacation. We had to change from four cars to three cars for our group and were not reimbursed for the fourth car that we were not given. We also had to pay extra just to get out of there. We were told to take it up with corporate. Just a big hassle!

The service is excellent, as are the rates. We have dealt with so many car rental companies, and there is always some sort of problem. Excellence is why hertz is still the first/

Did NOT realize the great price I got was because it was OFF-site from airport/ a $30 cab ride!!!! Got to hertz counter after long line at airport and shuttle and then found out it was all the way near the 8 fwy. The woman at hertz counter at airport was EXTREMELY rude!!! The woman at the hertz counter at Marvin brown dealership could NOT have been nicer!!!