Car Rentals Savoy, Illinois

The counter staff, James, and branch manager were extremely rude. They added insurance and would not take off. And would not change length of rental. When we called central reservations to change length of rental they said we went over their head and they would not rent us the vehicle. So we were stranded and had to take Amtrak instead.

the lady was very friendly. our first rental overheated and they switched us out right away. no problem. wonderful customer service!

Quick and easy pickup. Clean car in good condition.

There was no car on the lot for my reservation. They were unable to help me locate a car at another location or with a competitor. I was just on my own to figure it out at the last minute. Reservations should not be allowed to be made or confirmed if they are unable to fulfill them.

The first the Budget rep assigned to me at check-in was a sedan that smelled likecigarette smoke, was beat up looking, and had a warning light up about needing an oil change. The second car the Budget rep assigned to me was an old looking Toyota 4Runner that a worn out break pedal that you had to press down all the way to get it to function, a driver's side passenger door that did not open from the inside of car, and a rear hatchback door that sometimes opened from the outside and sometimes stayed locked no matter how many time you hit unlock on the remote. To add insult to injury, Budget charged about 30-40% more at the Champaign, Illinois location than they charge elsewhere in the U.S. Needless to say, I did foresee that I was going to be visiting rent-a-wreck after paying top dollar to Budget.