Car Rentals Rockport, Texas

Nothing

When i came to pick up the car on my pick up day no one was there! The store was close! I spend 2 hours on the line with customer service to pick up the phone and didn't get any solution! I helped my self and i got an uber to the airport just to get a car! The worst service ever!

Ludvick was contacted multiple times because of our late flight and connections that mostly fail when doing this route - and she provided OUTSTANDING customer service each time. We expected to arrive late and her willingness to ensure we got our rental regardless of our difficulties - was more than we could have asked for. Really helpful and put our minds at ease. The car had a faint smell - we are non-smokers and although it wasn't strong - someone had previously smoked in the car. The cleaning of that smoke odor (whenever it was done) was good but not great - should use some air freshener. The car, otherwise, was flawless and got us to destination without any issues. If we can do business again in Corpus Christi - I strongly urge everyone to use the location where Ludvick works - she is focused on customer satisfaction. 100% THANK YOU!