Car rentals in Costa Rica

I ordered a 4 x 4 and they gave me a 2wd!! Without telling me. Trip ruined!

I looked up the insurance policies prior to arriving in Costa Rica after receiving e-mails from AVIS stating that there are optional insurances and upgrades available. I'm covered with all the requirements of Costa Rica through my insurance, plus have additional coverage with my credit card and above and beyond that we have an umbrella insurance policy that covers far beyond any liability waiver that they provide. At the counter they required me to purchase their insurance for $38.99 a day!! I showed them my proof of insurance and then they told me they needed a personal letter from my insurance company to them (not AVIS, but to their office in Liberia). While in line there were two other couples contacting their insurance companies struggling to get a letter faxed to their office. Apparently a digital copy or e-mail wouldn't work either. It is off-airport and once they have you there they make it very inconvenient to leave you there without a car. Additionally they placed a $2,000 hold on my credit card (usually made for those who decline insurance) so that shouldn't have been necessary since I was made to purchase theirs. I later found out that the agents behind the counter are incentivized by commission to sell the insurance and upgrades. The car was suppose to be given to me full - it was 1/2 tank, the front tires were bald, I had to stop and put air in the rear tire. For this reason I will never rent with AVIS again.

If you want to wait 2 hours for your vehicle to be ready despite making the appointment, this is the place to go to.

The car never resembled Nissan X trail And I phoned up to change the car halfway way the rental period very poor 2 wheel drive no power

The car was all beat up. The prices were very high for a beat up car and it is far away from the airport.

A little surprise when we discovered the quoted rate did not include mandatory local liability insurance for Costa Rica. Yes it was addressed in the fine print of our confirmation, but could have been made more clear up front. Nevertheless great car and great value overall.

They forced an additional $350 mandatory insurance on me at pick up that was never disclosed when I made the reservation

We ordered a cheap car, but the fee was very high. Stay away from this firm

The rental company pulled a bait and switch. They tried to charge two hundred dollars more for the rental than my quoted price then tried to post a 1,800.00 hold for the rental. I would never ever suggest Next Car.

Roberth from the counter in malpais was super nice and professional

The a/c on the car was terrible? Only kept the people in the front seat cool.

Vehicle was a little beat up, but can be expected in Latin America