Car rentals in Caribbean Islands

I like the guy who give us the car he got great attitude, lady on counter can be more nice, she was too dry on service

Easy; flexible There was an issue with a rental mixup. Solved in 5 min but wished it had been avoided

Obtained the vehicle and It wasn’t cleaned. There were roaches in the car, sand on the floor and just dirty

I can not believe it took close to an hour to finally have the keys in hand. I have rented and traveled many times, this was a first. I felt the attendant, although friendly and patient, wanted my 1st born before sealing the deal. I provided my driver's license and insurance as usual but, they required a copy of my declaration sheet as proof of full coverage. I'm sure he was only do his job; however, maybe during booking this should all be addressed so there are no surprises at arrival for pickup. Thx you

Fast service,but it took awhile to get the car ready

It’s a local car which is perfect for driving on an island. It looked like every other car in a parking lot which I like. I don’t like having a flashy car that stands out. This one blended in perfectly. The pick up and drop off was excellent and expedient. It was excellent value for the price.

Excelente servicio y rápido.

This place has done better.

Excellent, Edwin eagerly and thoroughly filled the rental contract of the vehicle, explaining all options. Was then politely greeted by Gabriel at the end of the rental, making sure my rental was to our satisfaction.

The terminal rental process is slow. Car seats were dirty & stained. The desk agent was polite but the process is of renting is slow. Checking the car in on the return is also slow.

They canceled my booking because car where renting more expensive and wanted me to pay the price at the time no the price y rented

The drop off could have been easier

We arrived later than expected because of the airlines, but the customer service people stayed and we had our car ready.

Not even a single thing to like. The worst service I have ever received. They had no cars available which did not impact just me but many other customers

Horrible experience with Budget in Montego Bay. Terrible customer service. Rude and not accommodating. I waited 3 hours to receive my rental which I reserved 3 months in advance. They will try to say you did something to the car to get more money. They will try to scam you. Take a video of the car before you drive off. Also the cars are poor quality and not that clean.

The problem was lack of up to date inventory on Grand Cayman The car I initially received was not in great condition, including a key fob that didn't work. I called the Hertz office expressing my disappointment. The next day, Ali, the manager, drove to the other side of the island, 45 minutes away, and swapped out the first car with a newer one in much better condition. He was very apologetic and empathetic. So overall, the service was great. Inventory, though, has apparently been an issue with regard to getting fresh cars from Hertz to the island.

We liked the pick up at the Marriott, but we had to wait an hour for the car.

Four months prior to our arrival in Kingston, I made a reservation through Hertz for a van for my wife's parents and our family of 4. The reservation was confirmed and everything looked good. Shortly before our flight left for Kingston I called to confirm everything was set, and was told that while they had my confirmed reservation that they would not have a vehicle for us. I told them my flight was about to depart and that I needed a vehicle for 6 people (plus bags). They said the biggest care I could rent was a Rav4, which only has seating for 5 people. I said that if they didn't have a suitable van/SUV that I would appreciate them locating a vehicle from another agency. I then made a reservation through Ace Rentals in Kingston airport before our flight departed after learning Hertz was not going to have the van we'd rented, but when I called Ace to confirm if they would have a van (since my Hertz confirmation was meaningless I wanted to avoid similar situation with Ace) they also said they were not sure if they would have a van when we got there. When we landed in Kingston, I went to the Hertz office and spent 20 minutes with Hertz telling me they'd asked around and that no other rental companies had vans or suitable SUVs that could accommodate our group of 6. They said I would need to rent two cars from them and said they could not offer any discount despite them screwing up my confirmed reservation. I went to Ace Rentals (Island Rentals) next door to see if they might be able to deliver on the van reservation I'd made that afternoon and was surprised they said it would be no problem and that they had a van I could rent. When I got to the rental lot I saw they actually had multiple vans available. Hertz gets an absolute F for not honoring my confirmed van reservation, for lying about asking around to get me a van, and then trying to get me to rent two cars. Have never had such a bad Customer experience. Avoid Kingston airport Hertz car rental at all costs and I am inclined to avoid Hertz in the US and other countries based on this incredibly poor experience.

I am completely satisfied. Thanks a lot. Alexandr

We arrived at 11:59 am and the office was closed.

The pick-up location isn't at the airport but in the heart of Condado which I new anyway so you have to add a ride to and from the airport if you fly in.

Car was filthy inside. Black spots on the seats and a slight smell of cigarettes.

Car was very old and in damaged shape. Tires were almost bald. It worked for what we needed but was in mediocre shape.

This rental experience was abysmal at best, an experience in being cheated, swindled and robbed. The “vehicle “ is seven years old. 69,000 plus miles. Bad tires. Dirty stains on seats, no floor mats, worn out carpet. Nothing as advertised at all! Nothing! The price went up substantially because we didn’t pick up the vehicle by the time stated. Hurricane Ian was ravaging the coast of Florida. Our flight was out of Miami. We were delayed three plus hours due to the hurricane! I will never use Dollar rental again and I’ll make sure anyone I can tell knows that Kayak was made aware of the situation and agreed with the end dealer to mistreat a customer.