Rooms Make yourself at home in one of the 26 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily. Amenities This ryokan features designated smoking areas and hot springs on site. Property Location With a stay at Hoshino Resorts KAI Matsumoto in Matsumoto (Asama Onsen), you'll be within a 5-minute drive of Matsumoto Castle and Asama Hot Spring. This 4-star ryokan is 2.7 mi (4.3 km) from Matsumoto Performing Arts Center and 21 mi (33.8 km) from Bessho Hot Springs. Dining Enjoy a meal at the restaurant or snacks in the ryokan's coffee shop/café. A complimentary local cuisine breakfast is served daily from 7:30 AM to 9:00 AM. Mandatory Charges You'll be asked to pay the following charges at the property: A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply. We have included all charges provided to us by the property. Check-In Checkin starts at 3:00 PM Checkin end at midnight The minimum age of Checkin 18 This property is managed by a professional host Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Guests traveling with a service animal must contact the property in advance. Additional fees may apply to children for items such as extra bedding and meals. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. For more details, please contact the property using the information on the booking confirmation. Check-Out Checkout is done at 12:00 PM Pets Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions General instructions No rollaway/extra beds available No cribs (infant beds) available Unicode Support false Essential workers only - YES Property is cleaned with disinfectant Staff wears personal protective equipment Shield between guests and staff in main contact areas Guests are provided with free hand sanitizer Social distancing measures are in place Contactless check-in is available Property confirms they are implementing enhanced cleaning measures Staff temperature checks are conducted regularly Temperature checks are available to guests Commonly-touched surfaces are cleaned with disinfectant Property confirms they are implementing guest safety measures Contactless check-out is available Masks are compulsory at the property Food service has been amended for enhanced safety Professional property host/manager