Car rentals in Costa Rica

I ordered a 4 x 4 and they gave me a 2wd!! Without telling me. Trip ruined!

I looked up the insurance policies prior to arriving in Costa Rica after receiving e-mails from AVIS stating that there are optional insurances and upgrades available. I'm covered with all the requirements of Costa Rica through my insurance, plus have additional coverage with my credit card and above and beyond that we have an umbrella insurance policy that covers far beyond any liability waiver that they provide. At the counter they required me to purchase their insurance for $38.99 a day!! I showed them my proof of insurance and then they told me they needed a personal letter from my insurance company to them (not AVIS, but to their office in Liberia). While in line there were two other couples contacting their insurance companies struggling to get a letter faxed to their office. Apparently a digital copy or e-mail wouldn't work either. It is off-airport and once they have you there they make it very inconvenient to leave you there without a car. Additionally they placed a $2,000 hold on my credit card (usually made for those who decline insurance) so that shouldn't have been necessary since I was made to purchase theirs. I later found out that the agents behind the counter are incentivized by commission to sell the insurance and upgrades. The car was suppose to be given to me full - it was 1/2 tank, the front tires were bald, I had to stop and put air in the rear tire. For this reason I will never rent with AVIS again.

If you want to wait 2 hours for your vehicle to be ready despite making the appointment, this is the place to go to.

Everything was perfect

It was awesome!

The service was excellent!

The staff was helpful, even though they charged me $18 for gas. The tank was almost full, it was at the full line, i guess it had to be over.

The guys in puerto viejo didn’t pressure me into any additional purchases. Very professional

Easy rental and got upgraded to a much nicer car for free. Unfortunately there are no rental cars at the airport, so it’s about a 20-minute taxi ride to the location for all cars.

The booking could not have been easier. The shuttle was waiting at the airport, the cars were there as promised and the staff were friendly and courteous. I highly recommend this Budget location.

The ad never said that the insurance fee Is the doble of the rental. And the servir provide by the budget employee was unpolite and bad.

Felt sort of corralled into the upgrade I got. Booked a 7p 4x4 online and was told in person it was only 2WD. Was then told the Land Cruiser I got was the only one left on the lot. 3 hours later my brother in law got a Land Cruiser and was told it was the last one on the lot.

The location is about 2 to 3 miles offsite from the airport. But they had a van ready and waiting at the airport. The transactions fast, and the staff was great! Drop off was also a breeze. The vehicle was new and very clean.

Worse car rental experience ever! After deciding to drop off the car sooner than originally planned, I have visited the office to discuss my refund options and was given a refund breakdown by the front desk person. However, on the day of the return, they gave me a completely different refund amount (HALF of what i was told originally), tried to threaten me, and challenged me to submit a claim with my CC company! After multiple emails back and forth with their "customer service team", they were still unable to provide me with the refund breakdown calculation, and then just ignored my emails all together. I am working through a CC claim at this point. STAY CLEAR, they are obviously struggling, and will rip you off without a second thought.

Be prepared to pay $33 more per day than your rental price for fees and insurance as with most rental companies. Suv was ok. They didn’t seem to be busy at all which might be a plus.

Roberth from the counter in malpais was super nice and professional

The a/c on the car was terrible? Only kept the people in the front seat cool.

Vehicle was a little beat up, but can be expected in Latin America